Return & Refund Policy
Personalised Products
All personalised products are made to order using the details provided at checkout.
As these products are custom-made specifically for you, they cannot be returned, exchanged or refunded for:
- Change of mind
- Incorrect personalisation provided at checkout
- Spelling, dates or other information submitted incorrectly by the customer
Please carefully review all personalisation before placing your order.
Non-Personalised Products
Eligible non-personalised products may be returned within 14 days of delivery, provided they:
- Are unused and in their original condition.
- Are returned in their original packaging where possible.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or you receive the incorrect item, please contact support@thebrideau.com.auwithin 7 days of delivery.
Please include:
- Your order number.
- A brief description of the issue.
- Clear photographs of the product and packaging.
I'll work with you to resolve the issue as quickly as possible.
Order Cancellations
If you need to cancel your order, please contact support@thebrideau.com.au as soon as possible.
Once production has commenced, personalised orders generally cannot be cancelled or modified.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
If a product has a major fault, you may be entitled to a repair, replacement or refund as provided under Australian Consumer Law.
Contact
If you have any questions about returns or refunds, please contact:
THEBRIDEAU
Last updated: 19 July 2026