Holiday & Dispatch

My website stays open during my breaks, so you're welcome to browse, personalise and place your order at any time.

While I'm away, orders aren't processed, personalised, packed or dispatched. Your order will be waiting safely in my queue, and I'll begin working through orders when I return.

I'll dispatch as many orders as I can before each break, but I can't promise that every order placed in the final days will be dispatched before I go.

Placing an order isn't the same as it being dispatched. For the best chance of dispatch before I leave, please order by the recommended date shown above. Orders placed after that date are very welcome, but may be dispatched after I return.

My usual processing time is 1–5 business days. When I return from a break, processing temporarily extends to up to two weeks while I work through the orders placed while I was away.

Orders are processed in the order they were received. I begin processing on the day I return, but that doesn't mean every order is dispatched that day. I'll update this page as soon as I'm caught up and back to my usual timeframe.

Processing time is the time it takes me to personalise, pack and prepare your order. Shipping time starts once your parcel has been handed to Australia Post, and depends on your delivery address and shipping method.

You'll receive your tracking details by email once your order is on its way. Delivery timeframes are estimates and can't be guaranteed.

Express Shipping and Rush Production aren't available while I'm away, and they stay unavailable after I return until I've caught up on orders. This keeps things fair for everyone already waiting in my queue.

When they're available, Express Shipping shortens the time your parcel spends in transit, not the processing time.

I won't be regularly checking emails or messages while I'm away, so replies will take longer than usual.

If there's an urgent issue with an existing order, I may be able to look at it where possible, but please allow extra time for a response. I'll reply to every message once I'm back.

If you need your order for a wedding, engagement, birthday or other special date, I recommend ordering well in advance, especially around my breaks.

Please allow for processing time, any extra processing time after a break, and shipping time. I can't guarantee delivery by a particular date, so ordering early is the best way to make sure your keepsake arrives in time.