Frequently Asked Questions
Select the product you'd like to purchase, choose your preferred options from the drop-down menus, and enter your personalisation where required. Once you're happy with your selections, add the item to your cart and proceed to checkout.
Your order will be created exactly as shown in the product photos for the design you've selected, including the layout, font style, capitalisation and spacing. Please review all personalisation carefully before placing your order.
If you have any questions before ordering, feel free to contact support@thebrideau.com.au.
If you need to update your personalisation or delivery address, please contact me as soon as possible.
Orders move into production quickly, so while I'll always do my best to help, changes cannot be guaranteed once production has begun.
Orders can only be cancelled before production begins.
As each personalised item is made to order, cancellations cannot be accepted once production has started.
If you need to cancel your order, please contact support@thebrideau.com.au as soon as possible with your order number.
Orders are made to order and are typically dispatched within 1–5 business days.
During busy periods, production may take a little longer than usual. Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.
Yes. If you'd like to review your personalisation before production begins, leave a note at checkout or contact support@thebrideau.com.au with your order number.
Shipping costs are calculated automatically at checkout based on your delivery address and the items in your order.
Orders over $99 AUD qualify for free standard shipping within Australia.
Orders over $149 AUD qualify for free standard shipping to New Zealand.
Where do you ship?
THEBRIDEAU currently ships throughout Australia and to the following international destinations:
- Austria
- Belgium
- Canada
- France
- Germany
- Hong Kong SAR
- Iceland
- Indonesia
- Ireland
- Italy
- Japan
- Malaysia
- Netherlands
- New Zealand
- Portugal
- Qatar
- Singapore
- South Korea
- Spain
- Switzerland
- United Arab Emirates
- United Kingdom
- United States
Shipping options, delivery estimates and costs are calculated automatically at checkout based on your delivery address.
If your country isn't listed, please contact support@thebrideau.com.au before placing your order.
All orders are shipped via Australia Post and include tracking.
Express Shipping is available for Australia and selected international destinations.
Delivery timeframes provided by Australia Post are estimates only and cannot be guaranteed.
Yes. Express Shipping is available for Australia and selected international destinations.
If your order is time-sensitive, I recommend selecting Express Shipping at checkout where available.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and tracking link.
Tracking may take up to 24 hours to become active after your parcel has been scanned by Australia Post.
International orders may be subject to customs duties, import taxes or tariffs when they arrive in the destination country.
These charges are determined by your local customs authority and are the responsibility of the customer. Customs processing may occasionally cause delivery delays that are outside of THEBRIDEAU's control.
Please ensure your delivery address is correct before placing your order.
If you notice an error, contact me immediately. Address changes can only be made before your order has been dispatched.
THEBRIDEAU cannot accept responsibility for parcels delivered to an incorrectly supplied address.
As each personalised item is made to order, personalised products cannot be returned due to change of mind.
Non-personalised items may be returned within 14 days of delivery, provided they are unused, in their original condition and returned in their original packaging.
Return shipping costs are the responsibility of the customer.
If your order arrives damaged or you've received the wrong item, please contact support@thebrideau.com.au within 7 days of delivery.
Include your order number and clear photographs of the item and packaging so the issue can be resolved as quickly as possible.
Personalised items cannot be exchanged.
Eligible non-personalised items may be exchanged within 14 days of delivery, provided they are unused, in their original condition and returned in their original packaging.
Every item is made to order and personalised specifically for you using carefully selected, high-quality materials.
Each order is produced with attention to detail and created exactly as shown in the product photos for the design you've selected.
Yes. Your order will be created using the same design shown in the product photos, including the layout, font style, capitalisation and spacing of the design you've selected.
Please note that slight colour variations may occur due to differences in screen settings and lighting.
Each product page includes detailed information about dimensions, materials, page count, personalisation options and what's included with your purchase.
If you can't find the information you're looking for, feel free to contact support@thebrideau.com.au and I'll be happy to help.
No. Each guest book and photo album is professionally bound with a fixed number of pages.
The pages are permanently secured within the binding, so they cannot be added, removed or customised without damaging the structure of the book.
Need More Help?
Contact support@thebrideau.com.au and I'll be happy to help.